We want to make sure you can track your order every step of the way, so we'll send you a tracking number via email as soon as your order has been dispatched. This email will be sent to the address you provided when placing your order.

Once you receive your tracking number, you can use it to track your order online through the website of the shipping carrier we have used. If you have any issues or questions about tracking your order, please don't hesitate to contact us and we'll do our best to assist you.

We understand that sometimes a return may be necessary, and we are happy to help you through the process.

Please note that we have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To initiate a return, please contact our customer service team by email at shop@plantbasednews.org. Please include your order number and the reason for your return request.

Please note that we do not accept all return requests for sustainability reasons. As a company, we are committed to reducing our environmental impact, and accepting all return requests can contribute to unnecessary waste and emissions. Therefore, we may decline a return request if we believe that the item can be reused or repurposed, or if the item was damaged due to improper use or care.

If your return request is approved, we will provide you with a shipping label and instructions on how to return your item. Please make sure to pack the item securely and include all original packaging and tags.

Once we receive your returned item and verify its condition, we will process your refund within 10 business days. Refunds will be issued to the original payment method used for the purchase.

If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer service team. We appreciate your business and your commitment to sustainability.

We understand that sometimes plans change, and you may need to cancel your order. Here's how you can do that:

If you need to cancel your order, please contact our customer service team as soon as possible by email to shop@plantbasednews.org

If your order has not yet entered the manufacturing process, we will be happy to cancel your order and issue a refund.

However, if your order has already entered the manufacturing process, we will not be able to cancel it. At this point, the production of your item has already begun, and it cannot be stopped or reversed. As a company, we are committed to reducing our environmental impact, and accepting all return requests can contribute to unnecessary waste and emissions. If this is the case, you will need to receive the product and then request a return and refund through our regular return process.

If you have any questions or concerns about our cancellation policy, please don't hesitate to reach out to our customer service team. We appreciate your business and your understanding of our policies.

Adding a coupon to your order on our store is easy! Here's how to do it:

1. Start by adding the items you want to purchase to your cart by clicking the "Add to Cart" button on each product page.
2. Once you have added all the items to your cart, click on the cart icon at the top right-hand corner of the screen to view your cart.
3. On the cart page, look for the "Discount code" field, which is located on the right-hand side of the page, just below the list of items in your cart.
4. Enter your coupon code into the "Discount code" field and click "Apply." The discount will be applied to your order subtotal, and you will see the updated total on the right-hand side of the page.
5. Once you have applied your coupon, proceed to checkout and complete your purchase.

Please note that coupons are subject to specific terms and conditions, such as expiration dates and minimum purchase amounts. Be sure to check the details of each coupon before applying it to your order.

If you have any further questions or issues applying your coupon code, please don't hesitate to contact our customer service team for assistance. We are always happy to help!

We ship to a wide range of countries including Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, and United States.

Currently, we only ship to the countries listed above, but we are working on expanding our shipping capabilities to more countries in the future. We appreciate your patience and understanding as we work towards this goal. If you have any questions or concerns about shipping to your specific location, please feel free to reach out to our customer support team and we will do our best to assist you.

We are committed to getting your order to you as quickly and efficiently as possible. All orders are shipped using a recognised postal or courier service, and come with tracking information so you can follow your package's journey.

• For UK orders, we ship via Royal Mail or DPD and delivery typically takes 2-4 days.
• For EU orders, we ship via Deutsche Post and delivery usually takes 3-7 days.
• For orders to the rest of the world, we use a combination of Deutsche Post and local postal services, and delivery typically takes 5-10 days.

Please note that delivery times may vary depending on your location and any unforeseen circumstances with the postal service. If you have any questions about your order or shipping, please don't hesitate to contact us.

We understand that it can be tricky to order clothing online, which is why we have detailed sizing charts available for each of our products. You can find the sizing chart on the product page, along with instructions on how to measure yourself to ensure the perfect fit.

Yes, our products are vegan-friendly. All our apparel is printed on the Earth Positive range. The most progressive sustainable clothing on the planet. We do not use any animal-derived materials in the production of our T-shirts, such as leather, wool, or silk. Our T-shirts are made from 100% cotton or other plant-based materials, and we do not use any animal products in the dyeing or printing process either. We are committed to ethical and sustainable practices in all aspects of our business, including the materials we use for our products. If you have any further questions about our products or production methods, please don't hesitate to reach out to us.

Yes, we are committed to being climate neutral and reducing our carbon footprint as much as possible. We have implemented various initiatives to achieve this goal, such as investing in renewable energy, reducing energy consumption in our operations, and using sustainable materials and packaging. We also offset any remaining emissions through reputable carbon offset programs. Our efforts to become climate neutral are an ongoing process, and we are constantly striving to improve our sustainability practices.

If you have any further questions or suggestions for how we can reduce our environmental impact, please don't hesitate to reach out to us.

Thank you for your question about our inks. We are committed to using the most ethical and sustainable materials in our production processes, including the inks we use.

We use environmentally friendly inks that are free from harmful chemicals and have a low impact on the environment. Our inks are also water-based and do not contain any animal-derived ingredients.

We source our inks from reputable suppliers who share our commitment to sustainability and ethical practices. We ensure that our inks meet industry standards for quality and safety, and we regularly test and review our materials to ensure that they meet our high standards.

If you have any further questions about our inks or other materials, please don't hesitate to contact us. We are always happy to provide more information about our products and production processes.

Thank you for your question about the sustainability of our products.

We are proud to say that our products are made with sustainability in mind. We use sustainable materials such as organic cotton, which have a lower impact on the environment than conventional materials. Additionally, our production processes are designed to minimize waste and reduce our carbon footprint.

Our commitment to sustainability goes beyond just our materials and production processes. We are a PETA-approved, sweatshop-free company that is committed to ethical practices and fair labor standards. We are also climate neutral and have a wind and solar-powered factory that helps us reduce our reliance on non-renewable energy sources.

Furthermore, we plant trees for every product that is purchased from our store. This is part of our commitment to offset our environmental impact and contribute to reforestation efforts around the world.

In short, we are proud to say that our products are cruelty free, sustainable, ethical, and environmentally friendly.

We are always looking for ways to improve our sustainability practices, and we welcome feedback and suggestions from our customers on how we can continue to make a positive impact on the environment and society.

We accept all major credit and debit cards, as well as Apple Pay. You can select your preferred payment method at checkout.

Of course! Thank you for your interest in learning more about our company. We believe in transparency and are always happy to share more information about who we are and what we stand for.

You can learn more about our company by visiting our website and exploring our About Us page. On this page, you'll find information about our company history, mission, and values.

In addition to our website, you can follow us on social media to stay up to date on our latest news and products. You can find us on Instagram, Facebook, and Twitter.

We also welcome direct communication with our customers and would love to hear from you if you have any questions or feedback. You can contact us via email at shop@plantbasednews.org, or through the contact form on our website.

Thank you again for your interest in our company. We look forward to connecting with you!